Resolving Conflict, designed and presented by Tim Kraft, provides proven tactics for resolving even the most difficult workplace conflicts.
By understanding the difference between conflict that is beneficial and that which is harmful you will know when to resolve conflict and when it’s okay to ignore it.
Differentiate between behavior- and issue-based conflict and which to resolve first when a conflict involves both.
Practice by using a matrix of conflict resolution options to improve your abilities.
Resolving Conflict is approved for 1 CEC hour through IICRC and RIA.
The first foundation module in the process of developing your Business Plan.
This module describes the training provided to help attendees prepare for Violand’s Business Planning Retreat.
The second foundation module in the process of developing your Business Plan.
A description of the Violand Management Associates’ approach to business planning and a walk through the preparation needed for the Business Planning Retreat.
Modified 28 July 2021
Modified 24 May 2021
Jim Ryerson's SHOT OF OCTANE Sales Videos
The videos are grouped together by topic and relate to one another. Whether your goal is to increase sales revenue or profits, to motivate, or to train, that’s what the Sales Octane videos are about. New videos are added periodically. Sell smart. Sell more. Get the training you need to achieve peak performance.
Click on each category's information icon to see a summary of the videos in each category. Then click on the category to access the videos. Note that these videos are not approved for CECs through IICRC and RIA.
Where to start? We recommend that you first view "How to Use Shot of Octane", then the "Psychology of Selling" series, and then the "Behavioral Style Selling" series.